Manage and administer Salesforce.com CRM, including metadata management, data quality, and integrity, reports, and dashboards, automation of business processes through workflow rules and custom objects, user management, lead/account assignments and optimization of user experience across the enterprise. Salesforce,com Certified highly desired. Manage our Sales Technology Stack, ensuring we provide the best tools to our Sales Team for prospecting, deal management, and close process. Drive tools adoption through training and enablement. Help rationalize and administer Sales Territories. Ensure timely assignments in Salesforce.com and team updates. Support Sales Compensation implementation and administration. Develop a system for Sales team members to simulate and track their variable compensations in Salesforce.com. Develop training resources on Salesforce.com, Sales Process and Sales Tools. Support Onboarding Bootcamps, Enablement training & Sales Kickoffs. Continually strive to improve all Sales Operations processes and programs, gathering facts, diagnosing problems, proposing solutions to senior management. Be a thought leader to evaluate technology to improve efficiency and effectiveness of the organization. Work closely with Marketing, Product Management, Finance, and Member Services on inter-related projects and initiatives. Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand behavior of sales, partners and customers. Increase the effectiveness of Salesforce data management, forecasting, quotes, opportunities, contracts, dashboards, reporting, etc. Work with sales managers to uncover areas of revenue opportunity in our customer and prospect base. Ensure that sales processes & policies are documented and implemented effectively within the team. Manage the weekly, monthly & quarterly reporting cadence, including business reviews, board meetings and forecasting.
